Service Desk Manager

توضیحات موقعیت شغلی
  • Workflow Optimization
  • Manage Team Member Shift scheduling
  • Weekly Report (Survey Report, Improvements Plan)
  • Serve as key point of contact for all users and customer
  • Responsible for incident resolution and request fulfillment
  • Maintain Service Catalog, incident catalog, request catalog 
  • Work closely with infrastructure team to Identifying and resolving Problems
  • Evaluate, prioritize, delegate inbound calls, emails, tickets with high efficiency.
نیازمندی های موقعیت شغلی
  • ITIL
  • CCNA
  • Familiar with VoIP
  • time and Stress Management
  • Familiar with virtualization
  • Familiar with monitoring Software 
  • Excellent customer service skills.
  • +4 Years experience as head of Technical Team
  • Work under pressure and great sense of urgency
  • Excellent verbal and written communication skills
ارسال درخواست برای این شغل