Service Desk Analyst

توضیحات موقعیت شغلی
  • Infrastructure Monitoring Using Zabbix, Prtg
  • Install/Configure Software Applications and Hardware Solutions
  • Communicate Effectively with End-User and Technical Team to Resolve Incident, request
  • Provide Complete Resolution Summary Upon Case Closure to Capture Knowledge Base Data
  • Provide First Line Support for all Users in Company Including (Store, Warehouse, Office, Manufacture, Café)
  • Effectively and efficiently manage the Service Desk tickets, maintaining adherence to the communication Service Level Agreements (SLA)
نیازمندی های موقعیت شغلی
  • 3 years experience
  • Familiar with ITIL v4
  • Familiar with HPE Server
  • Windows 10 Administration
  • Shift Schedule 9-18, 15-24
  • Working knowledge in English
  • Familiar with VoIP technology
  • CCNA or equivalent knowledge
  • Would be a plus: MCSA / MCSE
  • Familiar with Virtualization Technology
  • Excellent verbal and written communication skills
  • Work under pressure and a great sense of urgency

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