Service Desk Analyst
ما به دنبال افراد با استعداد هستیم
IT
Service Desk Analyst
توضیحات موقعیت شغلی
- Infrastructure Monitoring Using Zabbix, Prtg
- Install/Configure Software Applications and Hardware Solutions
- Communicate Effectively with End-User and Technical Team to Resolve Incident, request
- Provide Complete Resolution Summary Upon Case Closure to Capture Knowledge Base Data
- Provide First Line Support for all Users in Company Including (Store, Warehouse, Office, Manufacture, Café)
- Effectively and efficiently manage the Service Desk tickets, maintaining adherence to the communication Service Level Agreements (SLA)
نیازمندی های موقعیت شغلی
- 3 years experience
- Familiar with ITIL v4
- Familiar with HPE Server
- Windows 10 Administration
- Shift Schedule 9-18, 15-24
- Working knowledge in English
- Familiar with VoIP technology
- CCNA or equivalent knowledge
- Would be a plus: MCSA / MCSE
- Familiar with Virtualization Technology
- Excellent verbal and written communication skills
- Work under pressure and a great sense of urgency